Infrastructure Service Management

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• Project Role :
• Project Role Description :
• Management Level :9
• Work Experience :6-8 years
• Work location :Bengaluru
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :No Technology Specialization
• Job Requirements :
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  • Key Responsibilities : -Major Incident Manager is responsible for leading recovery efforts and managing end-end SLA for all IT major incidents -Leading, facilitating, and chairing recovery calls by engaging relevant support teams for investigations on all major incidents with impacts and or potential impacts foreseen for the business interruptions are restored with in SLA -Engaging all technology supports for the recovery efforts and managing all stake holders communications effectively
    
  • Technical Experience : -A good level of knowledge in ITIL service management framework -Understanding and knowledge of all processes and frameworks -Understanding of external and internal stakeholders and corresponding escalation matrix -Ability to work under pressure, with minimal direction -Ability to work effectively in a team and manage a team -Ability to drive and manage activities within the team and drive and manage activities across other vendors -Excellent oral and written English communication skills
    
  • Professional Attributes : - Good verbal and written communication skills to connect with customers at varying levels of the organization -Ability to operate independently and make decisions with little direct supervision -Should be open to work in 24/7 shifts -Critical Incident Management experience
    
  • Educational Qualification : Bachelors degree ITIL V3/V4 Foundation certified

15 years of full time education