Infrastructure Service Management Cloud Svc Del & Assurance

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Project Role : Cloud Svc Del & AssuranceProject Role Description : TBD Management Level : 7 Work Experience : 12-15 years Work Location : Bengaluru Must Have Skills : Infrastructure Service Management Good To Have Skills : Cloud Infrastructure Job Requirements :

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• Key Responsibilities : A:Accountable Lead - to Provide L2/L3 team end to end help Support, Outage Issues Troubleshooting bridge, Cisco Remote TAC ticket B:Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly and notify the group, daily checklist C:Accountable Lead to handle avoid Multiple Ticket issues for same concern ticket Assignments to all lower teams D:Leading Escalation on any burning issues coming to project DL based on users concerns and key words /reminders
  
• Technical Experience : A:Strong understanding of Detailed telephony Infra, VoIP signaling standards and telecommunications protocols B:Must have Hands-on experience on Telephony or Industry standard PBXs, CUCM, IPT, Call Center Technologies hands on experience CUCM, UCCX, SIP/MGCP/H323, hunt group, dial peer pattern , Global Dial Plan , Translation pattern/profile/rule , Unity Voice Mail, CTI, CRM IVR Integration, CVP, VXML, Cube, SBC, SIP Proxy C:Detailed knowledge on QoS, SBC V-Gateways, Network Basics, Expressway
  
• Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude
  
• Educational Qualification : 15 years of full time education

15 years of full time education