Infrastructure Service Management Cloud Operations Administrator

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

• 
  
• Project Role :Cloud Operations Administrator
• Project Role Description :Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
• Management Level :10
• Work Experience :4-6 years
• Work location :Bengaluru
• Must Have Skills :Infrastructure Service Management
• Good To Have Skills :Cloud Infrastructure
• Job Requirements :
  • 
    

  • Key Responsibilities : A:Responsible for the delivery of, Incident, Problem, Change Configuration Management

    B:Point of contact for the Clients, Service Delivery Managers and Delivery teams

    C:Monitor, manage and prioritize all service aligned queues ensuring service levels are maintained and eliminating backlogs

    D:Ensure processes are followed as defined

    E:Point Of Contact for driving Severity 1 incidents including internal and client communications E:Create Major Incident Reports MIR/RCA

    
    

  • Technical Experience : A:Expertise in understanding of Cloud environment

    B:Should have managed Client transitions

    C:Hands on experience in working in a multi-client environment

    D:Should have worked on Automations initiatives

    E:Hands on experience in Service NOW

    
    

  • Professional Attributes : A:Ability to co-ordinate with multiple teams across all domains

    B:Hands on experience in working in a multi-client environment

    
    
  • Educational Qualification : 15 years of full time education
    
  • Additional Information : NA

15 years of full time education