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Key Responsibilities : 1- Manage large and complex bid Solutioning including RFP response more from Services / Implementation perspective
2- Should understand the complexities involved in integrating the various modules, functionalities supported, customer requirements compliance etc
3- Identify key customer requirements, seek RFP clarifications, understanding compliance and SLA requirements, envisage high-level solution and work with the SME to come out with the efforts involved for its implementation
Technical Experience : 1- BMC Remedy, Service-Now, HP OM stack, BPPM, Splunk and other tools related solutions, including understanding and documenting the architecture
2- Ability to generate High Level Design, High Level BoQ and other technical documents for Solutioning
3- Should possess a strong knowledge of Service-now technologies Expert level knowledge of Service-Now ITSM Suite, Service-Now Asset Management, Service-Now Change Management and CMDB is required
Professional Attributes : 1- Excellent verbal and written communication
2- Excellent client / customer relationship management skills at the executive level
3- Extensive client / customer service management skills
4- Good people management skills
15 years of full time education
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