SAP Run Services Lead

We are:

Accenture’s SAP practice, and we bring the New to life using design thinking, agile development methodologies, and the latest smart tech like IoT, automation, and AI. We even built myConcerto, a mix of SAP and Accenture that helps lead our clients to big wins. Ready to learn as much as you can? We train our people on "new" SAP like SAP Leonardo, S/4HANA and Cloud, and we offer classes and support through our 50,000+ member community. It’s also nice to know our hard work doesn’t go unrecognized. We’ve got over 70 SAP awards—more than any other partner—and we’re the leading business partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, SAP Concur, and more. Visit us here to find out more about Accenture's SAP practice.

You are:

A transformation expert adept with the skills to help clients meet the challenges of digitization. You’re in your element using your know-how to solve clients’ most complex business problems to help their companies do more. You’re as comfortable working in teams and leading projects as you are diving into the details of workstreams and configuring SAP systems. And you’re up for traveling regularly to client sites.

Here’s what you need:

• Minimum 8 to 10 years of SAP implementation or support experience (S4Hana, SuccessFactors, Ariba, Concur)
• Minimum 8 to 10 years of project management and estimation & planning
• Minimum 8 to 10 years managing teams working in an onshore/offshore model
• Minimum 5 years in an application support lead role
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support
• Systems support skills: ITIL process management (incidents, service requests, problems, changes), change order management, Service Level / Performance reporting
• Consulting skills: self-motivated, team oriented, positive attitude, with a can-do, jump-right-in attitude
• Possess strong leadership skills
• Strong client and 3rd party relationship building skills
• Excellent written and verbal communication including presentation skills
• Ability to work independently and manage multiple teams; strong prioritization and delegation skills
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• A Bachelor’s Degree
• Tool knowledge: Office Suite, ServiceNow