Salesforce Experienced - Customer Experience Platforms - Marketing Lead

Job Title: Salesforce Experienced - Customer Experience Platforms - Marketing Lead

Location: London

Career Level: 7- Manager

Salary: Competitive salary and package (dependent on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

Accenture Interactive exists to help our clients create the best customer (and human) experiences on the planet. We do this through combining the best aspects of our creative agency network, service design and strategy outlook, business consulting rigour and digital technology enablement. 

We work in partnership with clients to shape experiences, from idea to execution. Using the power of experience to create unparalleled growth and sustainable value. We do this by combining data, platforms, creative and great design to transform how our clients interact with their customers to create adaptable, boundaryless and human centric experiences:

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

We are looking for an experienced Salesforce practitioner or manager who can work with clients and account teams to develop and contextualise our proposition to meet a client’s digital, omni-channel customer engagement and sales and service opportunities and challenges, with a focus on the integrated Salesforce marketing, commerce and sales and service clouds. The individual will be responsible for identifying the business opportunity and architecting the appropriate solution to meet those client priorities. Additionally, they will be responsible for partnering with the Salesforce sales teams, and internal account teams to collaboratively sell digital solutions to our customers. This is an opportunity for someone who is keen to help break down the traditional silos that exist around these disparate customer engagement platforms and technologies and bring forward a unified customer-centric approach for our clients.

In our team you will learn:

• How to deliver end to end Marketing Platform solutions across the Salesforce stack
• How to bring the best of Accenture to our clients and work with multi-functional teams for sales, client management, and delivery

As a Marketing Platforms Delivery Manager – Salesforce Experienced  , you will:

• Lead design and development of client strategies around cross-channel sales, service and marketing solutions – with focus on driving service engagement and interaction.
• Drive the integrated sales and solutioning of Salesforce Marketing, Commerce, Sales and Service  Cloud offerings - combined with Accenture services focused on content management, digital marketing and marketing analytics
• Provide best-in-class insights from a range of industry experience to help guide clients on how to evolve and develop their customer service proposition
• Drive digital assessments at client sites. This includes "as is"/"to be" design sessions and documentation to enable solution development.
• Understand and shape the business architecture associated with cross-channel strategy and solution
• Collaborate with technical resources to define the solution and technical architecture to support the solutions
• Lead and deliver Salesforce projects across multiple Salesforce platforms including Marketing Cloud, Sales/Service Cloud, Commerce Cloud, Interaction Studio, and Datorama
• Lead and deliver end-to-end Salesforce transformation programmes working closely with clients to conduct discovery, define, and implementation phases .

We are looking for experience in the following skills:

• Progressive leadership experience in a top-tier digital technology supplier, interactive marketing consultancy, digital agency, or marketing services firm with demonstrable success in establishing and building trust amongst partners at the field level with a focus on interactive marketing technologies.
• Experience working with a highly matrixed business environment, requiring deep navigation skills
• Experience with defining high level enterprise digital architectures to support strategy recommendations for global solutions for Fortune 500 clients.
• Experience carrying and delivering on a quota for selling large, integrated marketing enablement solutions, which may include, content management, digital marketing and/or marketing analytics services as a sales leader.
• Bachelor’s degree or equivalent work experience

Set yourself apart:

• Ability to compare and recommend marketing platforms to advise our clients and define target state solutions
• Ability to manage end to end delivery projects and bring a history of Salesforce experience to our clients
• Proven history of delivering Salesforce projects and working across all phases of a transformation programme (discovery and implementation)
• Salesforce certifications in one/multiple of the key platforms

What’s in it for you

Our digital professionals receive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with others. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Closing Date for Applications 31/03/2021

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.