Operations Studio Experience Lead
LOCATIONS:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The role of the Operations Studio Experience Lead is to imagine, design, and facilitate experiences that will accelerate our business’ growth. Experiences include stories, demos, simulations, coaching sessions, and workshops. These experiences accelerate our business growth by either getting our clients ready to do more with Accenture Operations OR by getting our teams ready to change their client relationships.
Key Responsibilities
Work with stakeholders to deliver breakthrough client experiences incorporating expertise in storytelling, workshop facilitation and experience design
Support innovative thinking, deal shaping, and RFP response efforts for new and existing Accenture Operations accounts
Partner with Accenture Operations Offering and Capability Leads, client account teams, clients, and stakeholders across Accenture
Collaborate with creative groups across Accenture as needed (Fjord, Pursuit Services, Marketing, Virtual Site Visit team)
Gather requirements, imagine, design, and facilitate experiences for internal teams and clients. (Graphic design and tech support provided by the team to develop assets as needed.)
Report activity, participate in planning and status reporting
Collaborate with other experience leads and creative and tech team to ensure exceptional results with each experience
Understand Accenture Operations, our business goals, offerings, and capabilities and apply that knowledge to their work
Additional Responsibilities
Experience Design is the ability to imagine, design, build, and facilitate an experience. Experiences can include client site visits, orals, design thinking workshop, solution review and any other touch point across the sales or account management process. Experience design also encompasses the time between meetings, before or after meetings that can affect a client's perception of Accenture. An Experience Lead should be Experienced/Skilled in Design Thinking/FORM, general facilitation techniques, psychological principles underpinning adult learning, memory, emotion, and engagement, and event design.
Communication refers to your ability to effectively convey an idea, fact, concept, story, message, etc. from one person or group to another. Communication effectiveness is based on the receiver's understanding of the information not the sender's assertion of effectiveness. Rate yourself on your skill in the area and your ability to coach others. An Experience Lead should be skilled enough to coach others and implement their own coaching in these elements of communication: Visual Communication, Data Visualization, Written Word, Verbal Presentations, Storytelling, Communication Structure design. An Experience Lead should also be very comfortable using standard Office Tools (Excel, PowerPoint, Teams, Word) and collaboration tools (Mural, Whiteboard, Menti).
Emotional Intelligence is a hard-to-define skill set focused on one’s ability to connect with others, to sense their needs and be a trusted guide and coach. Self-awareness is an important aspect of EQ along with the ability to adapt based on feedback and reflection. A Senior Experience Lead should be an exceptional listener, a calming presence to the team, a trusted advisor and adaptive in tense situations. They must be able to manage their own emotions under pressure, work well with a range of personalities, and work to build consensus with others. An Experience Lead should also have a strong growth mindset and be comfortable with feedback and seeking ways to improve.
One of the Studio’s differentiators is our understanding of Operations. An experience Lead must marry together an understanding of and appreciation for Operations with their creative talents. They need to stay apprised or our key messages, assets, best demos, presenters and practices in communicating the power of Operations.
This is a hands-on role. Experience Leads are often asked to create their own assets, build and edit slides, organize and manage their work and the work of others, and write stories. The small size of our team requires the ability to both imagine and execute. The Experience Lead will have demonstrated the ability to develop and lead new experiences that can change a person’s perspective and empower them to act.
Basic Qualifications
Bachelor’s degree
Minimum of 10 years of experience collaborating with client account teams, clients, stakeholders, etc.
Minimum of 5 years of experience using one or more of the following communication forms: data fluency, storytelling, story coaching and/or design thinking
Minimum of 2 years of meeting design and facilitation experience to include virtual and in-person facilitation tools
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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