Salesforce delivery lead

Salesforce Technical Delivery Lead  

• Seeking new skills for the future
• Work with and learn from the best people every day
• Accenture deliver the most exciting Salesforce powered Digital and Customer transformation programs in Australia

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. 

About You

The successful candidate will be known as an expert both internally and externally. Able to use your delivery expertise, business acumen and sound communication skills to translate the possible into reality for enterprise clients. You will have a sound background leading complex Digital and CRM programs, working with senior stakeholders, and preferably experience leading multiple major Salesforce implementations. You will be disciplined in your delivery governance, not afraid of ambiguity and most of all be passionate about leading teams so they are shaped for success.

• Lead Salesforce.com engagements providing delivery leadership to the client and team
• Assess the engagement performance, delivery risks, issues and assess impact on solution and service delivery commitments or to client relationships
• Establish a plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations
• Create an integrated project plan, showing high-level flow of project milestones and dependencies across deliverables
• Lead business and functional requirements definition and prioritisation/scoping of requirements
• Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance and drive continuous improvement
• Manage the project’s financial, resource strategy and contingency
• Coach the client and team on the best practices for solution positioning and delivery
• Build and maintain high performance teams
• Support pre-sales activities inclusive of participating in sales calls and proposal development

Basic Qualifications

• A minimum of 5 years experience leading large ($2M+) CRM and Digital transformation programs across the full project life-cycle.
• Experience leading multiple major cloud based implementation programs (Salesforce program leadership experience highly preferred).
• A minimum of 5 years of experience leading teams
• Bachelor’s degree in a related field
• One or more current Salesforce certifications (Administrator/Advanced Administrator, Platform Developer 1 or 2, App Builder, Sales/Service/Community Cloud) is preferred  

Skills Required:  

• Excellent communication (written and oral), presentation and management skills
• Proven ability to build, manage, lead and foster a team-oriented environment
• Desire to adapt to a dynamic work environment and be a leader within a team
• Customer oriented and great at building trusted client relationships
• Demonstrated ability to manage program scope and negotiate priorities with stakeholders
• Proven experience delivering Agile and Iterative projects with multi skilled teams & multi geography
• Knowledge of release and environment management strategies
• Consulting experience with a medium to large consulting firms focusing on cloud computing or enterprise applications preferred
• Agile, PMP, Prince2 and other project delivery certifications preferred
• Knowledge of DevOps, CI/CD approaches and tools is preferred
• 5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services

What we can offer

We work on some of the largest and complex technology projects providing you the opportunity to grow, develop and challenge your expectations.

The opportunity to work with a great team and top talent. Ongoing focus on your development with a focus on technical and consulting skills helping you excel within your career.

A fun and professional workplace with a focus on diversity and inclusion in all its forms

Check US specific descriptors here: https://in.accenture.com/careers/us-career-level-expectations/