Training and Policy Lead

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

 Responsibilities

• Responsible for coordinating and leading Training globally for all supporting locations

• Identify training needs, develop effective training programs, supervise the work of trainers

• Plan future Training activities with specific monthly and quarterly objectives incorporating new hire, refresher, soft skill, new product, and cross-training activities

• Stretch, Coach, develop and support Trainers for all standard and ad-hoc training sessions

• Identify – in collaboration with Sites Leads – the best people with the right skills to be part of specific training sessions or incubation teams

• Align with the Client training team and ensure continual updating and improvement of all training materials

• Handling Change Management, working closely with Client, and supervising all changes, training-related activities and follow up internally and with Client

• Identify potential risks or issues with change implementations, and proactively drive communication with internal and external stakeholders.

• Respond to Client queries and communicate complex ideas simply and clearly

• Lead the design, development, evaluation, and maintenance of existing and new content to meet business requirements

• Must have experience is Training, Quality, Change Management

• Flexible and adaptable with a positive attitude to change

• Possess a professional, diplomatic, and analytical approach

• Have a high level of business focus

• Ability to multi-task in a busy environment

• Excellent communication skills and the ability to deal with both Client and Accenture stakeholders

• Can move from seeing the big picture to the operational perspective with ease

• Experience managing multiple projects concurrently through to implementation in an operational environment

• Self-motivated to work independently with minimal supervision

• Strong work ethic

• Excellent time management skills

• Proficient in the use of MS Office – Word, Excel, etc

• Experience in DevOps and knowledge of supported workflows in DevOps is desirable

• Experience in providing support for Social Media companies desirable

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.