Partner Experience Manager

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Role Summary

The Media Partnerships team develops solutions for public figures and media publishers on social media platforms improving the media content ecosystem by enhancing graph quality, creating exceptional support experiences and delivering actionable product insights. This individual will work with media operations and other cross functional teams and will troubleshoot partner issues, provide support, collect feedback, and manage partner communication.

Roles and Responsibilities:

• Own resolving partner issues by using all available tools and resources.

• Work closely with internal teams to troubleshoot and solve issues experienced by our partners.

• Provide an amazing support experience to our public figures and media publishers across the platform.

• Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution.

• Solicit, organize and contextualize product feedback from partners.

• Manage ticket flow and communications across multiple teams.

• Assess, quantify and implement workflow improvements to scale out support.

• Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences.

Minimum Qualifications:

• Graduate/Post-graduates.

• Ability to work independently and solve partner issues without oversight.

• Ability to analyse data and make informed recommendations.

• Knowledge of Google spreadsheets and Microsoft excel.

• Exceptional written and verbal communications skills.

• Ability to work cross-functionally and across multiple time zones and functions.

• Standout executor with attention to detail, strong organizational skills, and ability to drive results.

• Advanced level of written and & spoken English.

• Previous experience of working in the media industry would be an advantage.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.