HR SERVICE DELIVERY ANALYST

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Role Summary

The Asia Pacific (APAC) HR Employee Service Delivery Senior Processor is responsible for providing HR administration services to the designated client through the ongoing day to day operational work to support client employee across the APAC region.

Main Responsibilities

• Manage the execution of a range of processes within the HR Shared Services Center (SSC) / client site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding/off-boarding administration, domestic transfer and cross boarder transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries

• Provide consistent advice and support on relevant HR process to Business Unit (BU) HR teams/ global HR SSC team and individual employees

• Ensure all customers’ enquiries are resolved in a timely and effectively

• Maximize the effectiveness of team work within the HR SSC by providing assistance to team leads or other team members

• Continuously improve HR processes by undertaking regular reviews

• Qualifications

• Diploma or above degree is preferred

• Fluency in written and spoken English as well as Mandarin to deal with the client HR team based in China

Knowledge And Skill Requirements

• 3 to 4 years of relevant working experience

• Exposure to HR Operations in more than one SEA country

• Past experience in managing more than 250 headcount

• Experience with shared service environment preferred

• Strong analytical and problem solving skills

• Demonstrated willingness to work in a flat team structure and develop a range of HR competences

• Understanding of general HR policies, procedures and current best practice for APAC countries

• Ability to operate with a large degree of autonomy and independence

• Able to work at appropriate level of over time to meet challenged timeline requirement

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.