CDS Agent (Korean Speaking)

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Representatives will help Improve sales data quality in the internal Client Relationship Management system.

What we do?

Take ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data.

objectives:

Enhance our understanding of our clients by enhancing the accuracy and completeness of our customer data.

Create a seamless experience for sales and our clients by utilizing tools, automation, and workflow processes which minimize sales and client impact.

Our first priority is to ensure critical data within our systems is accurate.

Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems.

Our processes are categorised into various workflows.

Responsibilities:

Review and Approve or deny connections within a review tool based on client Policy.

Review data provided by advertisers and validate it matches the corresponding internal CRM object (e.g. the contact for the advertiser’s company).

Review subjective content (e.g. Ads run by the advertiser or the account billing address) and tag it to existing Client Relationship Management listings.

Read, understand and make decisions based on policy documents

Correspond with internal salespeople regarding any appeals filed.

Review non-objectionable content, create tasks, follow-up on open tickets

Provide feedback on trends identified in reviews.

General data entry related tasks.

Provide suggestions to improve the process and workflows

Required Experience

Familiar with and user of social media products

Excellent work pacing (time management) skills, able to work independently

Attention to detail is essential to ensure the quality of work execution

Able to work in multiple tools/web browser windows at one time

Motivated, takes initiative, high energy

Familiar with MS office (mainly excel) for updating progress

Candidates should have good search and navigating skills

Interpersonal Skills

Self-starter, can easily adapt to change (new content, changing policies)

Good problem solving

May be required to work on shift and Public holidays

Basic Mac experience

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.