Team Leader with English
LOCATIONS:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com. Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition. As Team Leader you will be responsible for assisting the manager in meeting the site metrics and goals by supervising a team. What will you do?
- Oversee and manage a team for an international company within the social media industry.
- Identify improvement opportunities in work-flow, and/or team structure and suggest solutions.
- Manage ad-hoc operational projects and process improvement initiatives as per client requirements.
- Identify opportunities to improve user experience and communicate to delivery lead and client teams.
- Interface effectively with other teams, delivery lead and client teams.
- Manage the performance of the team and act as the team’s career counselor.
- Provide feedback to the team on performance and improvement opportunities and receive proposals from the team members.
- Develop and administer team schedules and performance requirements.
What do we expect?
At very minimum 12 months in a QA or similar role
You have demonstrated the following skills as a minimum:
Ability to project manage tasks or small teams.
Strong communication skills towards larger groups or client stakeholders, both remotely and face to face.
Ability to provide feedback both positive and negative.
Sense of empathy, kindness and patience.
Impeccable behavioral track record.
Availability to work shifts incl. Weekends and bank holidays.
Previous Team Leading experience is not a must but a strong asset.
What can we offer:
Using foreign language and new technology solutions daily, cooperating with various global Clients
Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
When applying please enclose the below statement:
I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.
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