Team Lead for Social Media Content Review
LOCATIONS:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The Team Lead will be responsible for the daily management of a team of Support Operations analysts. They will be responsible for ensuring that SLAs are met and that the quality rates of their analysts does not drop below contractual agreed percentages. The Team Lead will be responsıble for the growth of their analysts alongside the motivation of their team and ensuring a smooth delivery of services on all fronts at all times. The Team Lead needs to have an in-depth comprehension of team dynamics and excellent problem-solving skills, with a proactive approach to any foreseen issues. The Team Lead must have knowledge of Social Media and Content Management.
Key Responsibilities
Review select content against the policies and training
Service requirements for each reviewer is to review and analyze a target number of content per day with a classification system based on a set of policy guidelines which will be provided
Become an expert on content review
Demonstrate critical thinking and attention to detail to review content against existing policies
Consistently meet teams daily targets
Be a helpful mentor for new hires
Support urgent requests and projects while collaborating with cross functional teams Conduct market research to prepare for new product launches
Ability to learn quickly and provide sound judgment to classify content based on a set of policies, you will need to navigate through ambiguity
Strong written and oral communication skills
Basic Qualifications:
1 year of experience in Content Moderation
1 year of experience in team management or 1 year of experience in a QA, Trainer or SME role
Preferred Qualifications:
Supervisory experience
Expertise in content moderation workflow policies
Proficient in MS Office Suite, Google Docs, and the internet
Multitasking and eye to detail
Adaptable to learn new processes, concepts, and skills.
Work as part of a team adding positive attitude and business focus.
Ability to work in a fast-paced deadline driven environment & manage a team of multi-cultural analysts
Possession of excellent organizational skills.
Resourcefulness and creative thinking
Proactive with a strong work ethic
Knowledge of content moderation industry
Ability to communicate technical concepts clearly and effectively with some troubleshooting knowledge
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