Business / Quality Analyst
LOCATIONS:
IMPORTANT NOTE: This role is located in Jacksonville, FL.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The client team mission is to create or modify customer communications in support of Domain and business priorities.
The Business/Quality Analyst will leverage existing processes and provide leadership and support for client projects impacting Digital Servicing Communications including email, SMS texts and push notifications. The Business/Quality Analyst will ensure adherence to project milestones, business deliverables and governance requirements, with a focus on controls, along with strict adherence to Servicing Communications standards and guidelines.
The ideal candidate will be familiar with or able to quickly learn Servicing Communications at a detailed level, across lines of business. All analysts in this role are expected to be able to take on any project requested, whether agile or waterfall, large plan of record or relatively small maintenance scale.
Responsibilities Include:
Model Forward Compatibility
Drive creation and deployment of Communications and customer experiences with agility and quality
Engage with cross functional teams
Partner with Strategy Communications team to improve servicing communications which drive customer engagement
Influence and apply Digital First strategy
Secure approvals from Legal and Compliance stakeholders and document accordingly
Secure Spanish translation where needed and document accordingly
Influence adherence to project calendar and critical toll gates to ensure timely delivery with quality and control
Manage change and ensure control policies are followed and documentary evidence is retained per policy
Job Qualifications
Basic Qualifications:
Minimum of a Bachelor’s degree or 4 additional years of business analyst experience
Minimum of 2 years’ experience in business analyst, i.e. eliciting and gathering requirements
Preferred Skills:
Experience working in an Agile/Scrum project delivery environment
Project management experience
Knowledge of workflow management tools is a plus, especially Jira
Strong background in agile, specifically scrum, and understand the basic scrum interaction models, practices and ceremonies
Excellent communication both verbally and in writing
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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