Campaign Management Program Specialist
LOCATIONS:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.
The Campaign Management Program Specialist works with Engineering and Data teams, Customer Relationship Management (CRM), Product Managers, Localization Producers, and Creative Agencies to ensure on-time delivery of email campaigns.
Role Responsibilities
Manage a 6-10 member team of project analyst help coordinate the ticket queue, resolve escalations and manage stakeholder relationships
Oversee front-end with operations and management teams as required to meet project targets, deadlines and milestones
Provide periodic reporting of KPIs (key performance indicators) and metrics to business stakeholders
Work with team to conduct root cause analyses, communicate improvement recommendations, and resolve escalations
Assist requesters during the initial intake review process, by educating them on the Email Program processes and scheduling Hand-off meetings to make sure all mandatory requirements are clearly defined and documented prior to the start of development efforts
Hand-off campaign requirements to Engineering Teams communicating campaign objectives, requirements, priorities, and launch timelines
Work with Producers and Engineering to determine campaign milestone dates and track progress against those agreed upon milestones
Serve as the day to day liaison between cross-functional teams and the Engineering teams, answering and/or addressing requirements clarification questions as needed
Support development efforts by addressing blockers and escalating risks and issues as needed.
Help Email Program Manager gather high level requirements for upcoming email projects so that Email Program Manager and Engineering Manager can prioritize requests and conduct capacity and quarterly planning
Support Email Program Manager and Engineering Manager by enforcing email program processes and best practices
Basic Qualifications
Bachelor’s degree OR Minimum 3 years project management, campaign management and/or operations shared services experience
Minimum 4 years project management, campaign management and/or operations shared services experience
Minimum 1 year experience as a project manager or product manager in an e-commerce environment
Preferred Qualifications
Experience using ticketing systems is a plus
Experience with SQL, JavaScript, HTML
Email execution experience
Retail/E-commerce experience
Marketing background
Scrum or Agile background
Professional Skill Requirements
Ability to work in a fast-paced, deadline driven, and tech work environment in often uncertain and ambiguous circumstances
Ability to work with technical and engineering teams to help resolve L1 level product issues
Self-motivated, flexible individual with strong communication skills
Ability to multi-task and thoughtfully prioritize
Resourceful, adaptable, creative, and results-oriented with an enthusiastic and a positive attitude
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